Frequently Asked Questions

GENERAL & LOCATION

As Artaş Pack, we are manufacturing in our 6000 m2 factory located in Hadimkoy, Istanbul. We are Turkey’s largest producer of Cylinder Boxes.

Where are you located?

We are located in Hadımköy district of Istanbul, the heart of Turkey. We are at your service with our factory established against wind roses located on Hadimkoy road. Yeşilbayır Mahallesi Yapı Caddesi N: 26/E 34555 HADIMKÖY/ISTANBUL

PRODUCTION

What is your production capacity?

Artaş Packaging has state-of-the-art automatic box wrapping and box making equipment that allows us to accept large-scale orders. We have a daily order capacity of 30.000 pieces in cylinder boxes. (The number may vary in models where hand workmanship is predominant)

What materials do you use in your packaging production?

The main material is paper, and its derivatives also consist of other side materials.

What is your minimum and maximum order quantity you can produce?

Although there are 1000 pieces per design, it is limited by production capacity.

How long take times for bulk order ?

Our average delivery time is 3 weeks.

Do you guarantee your products? Is there a quality standard you base your products on?

As ArtaşPack, we guarantee our products. In addition, our quality standarts based on “aql 2.5”

Do the products have a shelf life and special storage & shipping conditions (humidity, etc.)?

Our products do not have a shelf life, but due to the nature of the materials used, they should not be kept in wet or humid environments.

What are the wastage rates in your orders? Is the missing quantity in the order reproduced?

Production wastage is ±10% for orders under 10.000 pieces and ±5% for orders over 10.000 pieces. In case of deficiency, please forward your orders by taking these wastage rates into consideration, considering that the reproduction time will be as long as the standard order production time.

What other printing options or applications do you have besides offset printing?

fancy paper
screen printing
metalised printing
foil stamping
gofre
lacquer
cellophane printing
offset printing

Can the tightness of the closure of the lid to the body be adjusted in cylinder boxes?

It is not possible to adjust the closing tightness of the lid; demands such as “close sweet-hard”, “close tight”, and “close loose

Which diametres do you produce?

We are the company with the most diameter options in Turkey, you can check here for our diameter list.

Are your products suitable for food contact?

Our ISO 22000 certification guarantees that we maintain the highest food safety standards throughout the entire packaging process, making us a reliable choice for food and beverage packaging solutions.

DESIGN

Do you offer a graphic service?

Sorry, we do not provide graphics services.

How long does it take to place a sample order and sample production time, and how much is the sample fee?

Yes, we do .Generally speaking, if we need to specify, our unprinted sample time is 3 working days, and the basic cost is 50 USD, our printed sample time is 5 working days, and the basic cost is 150 USD.

What should I do if I am not satisfied with the sent sample?

If the samples are not as good as you expect, we will be waiting for you to return the sample charge or give us permission for the improvement process until the samples feel good.

Can you create a custom package design for me?

Of course! We can prepare a special sample set for you to see our product quality and have a better idea about the models we produce. For this sales@artaspack.com just send your request to the address.

What kind of files do you support for packaging and do you offer free design service?

We accept AI and PDF files as vectors for sample image, and we will provide free design for you, and we will also provide free three-dimensional box modeling of the final version of your design for free.

PRICES & SHIPPING

What should I do to get a quotation?

The size, box type, printing, finishing, quantity, the material you want to be used for, the method of shipment, etc. as such, we will be requesting as much information as possible from you. If you don’t have any design in mind don’t worry, contact us and we will guide you in the healthiest way

What is your Payment Policy?

50% prepayment the remaining 50% is as before shipment

Do you have a delivery service?

Yes, We have agreements with both domestic and international shipping companies

SERVICE

What should I do if I encounter any damage or defective product when I receive the goods?

First of all, we would like to inform you that we have insurance for damages during transportation to the company that bases the transportation. For errors other than shipping, we have to ask you to tell us what the problem is with the video and photos before sending you the new products. In addition, we would like to add that we transmit photos and video content to you after the products are ready.

What can I do if I would to visit your factory?

When you arrive in Istanbul, we will be happy to welcome you if you inform us in advance of the available time frame.

What does it mean to be a Manufacturer?

In our production facility, we produce all stages of cylinder box production from the order stage to the delivery stage.

How is the workflow progressing?

Complete Technical Information for Price Request (Customer)
Price Offer Approval (Customer)
Transmission of Knife Mark in accordance with Technical Demand (Artaş)
Dressing the Graph on the Knife Mark (Customer)
Submission of the Graphic Work for Customer Approval (Artaş)
Control of Graphic Work and Written Order and Graphic Approval (Customer)
Payment as agreed (Customer)
Processing of the Order and Preparation of the Products within the Specified Deadline (Artaş)

SUSTAINABILITY

Do you use recycled materials?

We produce recycled materials in all of our products that are close to 100%.

Our FSC certification is a guarantee that the packaging materials used by the company come from controlled forests and shows the importance we attach to sustainability and environmental responsibility.